Need Assistance? We’re here to help!
Our customer service team is happy to answer any questions you might have. We’re available by phone Monday – Friday from 9am to 5pm Central Standard Time. If you can’t reach us, feel free to fill out the contact form below and we’ll respond as quickly as possible.
Toll Free: 800-354-2825
Local: 608-452-2138
Shipping
We offer many shipping options on all orders so you can get your custom apparel with time to spare before your big event. Shipping costs are based on your location and size of the order. Please see estimate below. Prior to production, our customer service team will provide a shipping estimate for you on your invoice.
Batch Team Orders – UPS Ground is our default shipping method, but expedited options are available. Please ask your customer service rep if you’re interested in upgrading. Cost for freight is calculated once your final order value is determined.
| ORDER VALUE | STANDARD SHIPPING COST |
|---|---|
| $1 – $999.99 | $15.00 |
| $1,000 – $3,999.99 | $35.00 |
| $4,000 and up | Actual Cost |
US Team Store Orders – All team store orders that are shipped in the US are shipped via UPS Ground or USPS.
| SHIPPING OPTIONS (FLAT RATE) |
|---|
| Standard Ground: $10 |
We have a variety of shipping options available pending the nature of your custom order. We can ship FedEx, UPS or USPS. Our customer service reps will be able to provide a quote based on your order size and location.
All our products are made in the USA. Canadian shipments are subject to import fees, such as sales tax and duties. The customer is responsible for these fees upon delivery.
Borah Teamwear ships direct to US and Canadian addresses only.
Warranty Returns & Size Exchanges
At Borah Teamwear, we strive to manufacture the best quality products along with the highest level of customer service for each and every customer. If for some reason you or your team are not 100% satisfied with your custom apparel, we want to hear about it! To request a warranty return or size exchange, please fill out the claim form below or contact our friendly customer service team.
Approved warranty returns and size exchanges can be mailed to the address below. Once your new product is ready, we will ship it to you free of charge. Please be sure to wash used garments before returning!
Borah Teamwear
Attn: Warranty Dept.
150 Jack Berg Lane
Coon Valley, Wisconsin 54623
TITANIUM PLEDGE WARRANTY
Your custom team apparel is fully warranted and backed by Borah Teamwear’s Titanium Pledge. We guarantee our products are designed and manufactured to meet the highest quality standards. If a product fails due to material defect or a flaw in workmanship, we promise to replace or repair it for free. To request a warranty return, please fill out the claim form below or contact our customer service team.
*Our warranty does not cover product failures resulting from normal wear, misuse, improper care, or accidents.
FIT GUARANTEE
If you’ve followed our size chart suggestions and are not completely satisfied with how your garment fits, we’ll exchange it for a new size! You can either trade in your current apparel for the right size or keep it and give it to a teammate. If you choose to keep it and order a better-fitting size for yourself, we can offer the new size at 50% off the original purchase price.
All apparel is all custom-made to order. Please allow our staff 15 business days for the new size replacement to be shipped.
To request a size exchange, please fill out the claim below or contact our customer service team.
Warranty Returns & Exchanges
FAQ
Custom Apparel For Teams
You betcha! As long as we both hit key milestones on a specific timeline, your apparel will be produced and delivered right on time! Please inform your customer service rep of any specific event dates so we can schedule accordingly.
We require a 5 unit minimum per style to proceed. For example, if you want to purchase jerseys, shorts, and jackets for your team, you’ll need to order five of each. You can mix and match men’s and women’s of the same product to meet the 5.
For batch custom orders, payment is due when your final invoice is approved and the garments are ready for production. If you’re part of a team store, each individual will pay via the teams online portal checkout system.
We accept the following payment methods:
- VISA, MasterCard, AMEX, and Discover
- Personal, business, or cashier’s checks
- Money orders
- Wire transfers
- Purchase orders (management approval required)
Yes! You’re able to make revisions to your design once you see the original approval form. However, the more revisions you make, the longer the custom process can take.
We request that you make no more than 3 revisions per order. Any more and you may be subject to additional charges and your final ship date will be pushed out.
Yes! Reordering is simple as long as no changes are made to the designs, styles, or sizes. We do require a three unit minimum or $300 minimum for reorders.
Your custom team apparel is fully warranted and backed by Borah Teamwear’s Titanium Pledge. If for some reason your apparel is not up to standard, we’ll repair or replace the garment(s) for free, no questions asked. You can submit a warranty claim here.
Due to the specialized nature of custom apparel, all sales are final. For more information regarding warranty returns and size exchanges, click here.
Team Stores
Our team store is a virtual storefront that takes the hassle out of outfitting your entire team! This store would house your custom designs, apparel choices, pricing, and allows your team members to easily place their own orders using their own credit card. As the coordinator, you can also decide if you’d like to batch ship or drop ship the orders.
Team stores are designed to help outfit larger teams, so a 5 unit minimum is required on at least 1 core product. Team stores are also built to capture individual payments, so if your team, school, or sponsor is paying for your apparel in full or with a purchase order, the team store would not be an option.
The online team store is completely free! However, we do have to cover our costs for shipping and handling.
Batch Ship orders will have a $7.50 per order fee applied to the customer’s order before checkout.
US Drop Ship orders will have a $12.50 per order fee applied to the customer’s order before checkout.
First, submit your design ideas and logos for review here. One of our awesome customer service members will be in contact with you to begin the design process. Once your design is approved, we will build your teams personal store front and supply a link for you to pass along.
Art Specs
Vector artwork (.ai or .eps) – Vector artwork is the preferred file format for your logos and designs because they’re scalable to any size. This includes artwork and logos created in computer software like Adobe Illustrator, Corel Draw, and inkscape.
Raster Artwork (JPEG, GIF, TIFF, PNG) – Raster artwork consists of tiny pixels of color. This is the most common form of graphic, but they’re low resolution and hard to manipulate if needed. If you can only provide raster artwork for your order, we ask that its high resolution (150 – 300 dots per inch).
Not sure what files you have? No worries! Just submit what you have and we’ll get started.
You can email us at [email protected] or upload your files when submitting your custom order here. If you’re creating a full custom design from home, check out our art templates page to browse our different products.
If you have access to Pantone numbers, you can send us that information to help us color match more effectively. Prior to production, we’ll print out a small-scale color swatch of your design on fabric, and email you an image for your final approval. *In some cases we can mail you a physical sample.
It’s illegal to use any Copyrighted or Trademarked images. We request you have proper written approval from the appropriate sources if you’re requesting to use images on your apparel. Once the approval form is signed, you will be fully responsible for the use of the images on your apparel.
Size/Fit
Please refer to our sizing page to help you with your selection. For the best results, measure your body wearing only undergarments and hold the measuring tape close, but not too tight. If you are in between sizes, size up or down depending on the type of fit you want. If you have any questions, please don’t hesitate to call us at 1-800-354-2825.
If you followed our size chart suggestions and are not completely satisfied with how your garment fits, we’ll exchange it for a new size! You can either trade in your current apparel for the right size or keep it and give it to a teammate, and get a better-fitting size for yourself at 50% off the original purchase price. To request a size exchange, please fill out a claim or contact our customer service team.
Pricing
We aim to make ordering custom apparel easy, and our new pricing structure reflects that. Check out our pricing page to see our competitive, single-tier pricing on all of our custom products. Product upgrades might constitute an additional fee.