Customer Support

We are here to help!

Need Assistance?

Our customer service team will be happy to answer any questions that you may have. We are available by phone Monday-Friday from 9 a.m. to 5 p.m. CST. If we’re not available, feel free to fill out the contact form below and we’ll respond as quickly as possible.
Mark K

Mark Konrad

Customer Service Representative
608-452-4154

Megan H

Megan Humm

Customer Service Representative
608-452-4153

Alyssa H

Alyssa Harr

Customer Service Representative
608-452-4158

Shipping

Your event date is nearing, so we offer options for speedy shipping. Shipping costs, based on your location, are provided below. Shipping for team orders is determined once final order and shipping method are chosen.

Custom for Team Orders – UPS Ground is our default shipping method. Expedited options are available. Please ask your Customer Service Rep if interested. Cost for freight will be determined once the final order value is determined.

Order ValueStandard Shipping Cost
  $1 – $999.99   $15.00
  $1,000 – $3,999.99   $35.00
  $4,000 and up   Actual Cost

Custom for You & Store Orders – All Custom for You and Store orders are shipped UPS Ground.

Shipping Options (Flat Rate)
   Standard Ground: $10

UPS Standard shipping is our default shipping method for all Canadian orders. Shipping, duty, and tax costs will be conveniently quoted and invoiced through Borah Teamwear. No surprise charges upon delivery. *Please allow up to 10-20 business days for delivery of Canadian shipments.

Borah Teamwear ships direct to US and Canadian addresses only. We are happy to ship your order to an address in the US or Canada. Beyond that, getting an order to another international location is the responsibility of you, the customer.

Warranty Returns & Size Exchanges

At Borah Teamwear, we strive to manufacture the best quality products along with the highest level of customer service for each and every customer. If for some reason you or your team are not 100% satisfied with your custom apparel, we want to hear about it! To request a warranty return or size exchange, please fill out the claim form below or contact our friendly customer service team.

Approved warranty returns and size exchanges can be mailed to the address below. Once your new product is ready, we will ship it to you free of charge. Please be sure to wash used garments before returning!

Borah Teamwear
Attn: Warranty Dept.
150 Jack Berg Lane
Coon Valley, Wisconsin 54623

Lifetime GuArantee

Your custom team apparel is backed by Borah Teamwear’s Titanium Pledge Lifetime Guarantee. We pledge that our products are designed and manufactured to meet the highest standards. If, however, a product fails due to material defect or flaw in workmanship, we promise to replace or repair it for the life of the garment. To request a warranty return, please fill out the claim form below or contact our customer service team.

This warranty does not include product failures resulting from normal wear, misuse, improper care, or accidents.

Size Exchanges

If you’ve followed our size chart suggestions and are not completely satisfied with how your garment fits, we will exchange it for a new size. To request a size exchange, please fill out the claim form below or contact our customer service team.

You may either mail in and exchange your current garment for a better fitting size OR keep your garment and give it to a teammate who can use it, and get a better fitting size for yourself at 50% below the original purchase price.

FAQ

Custom Apparel for Teams

You betcha! Our process is a combined effort between the two of us. There are key milestones we’ll both need to reach on a specific timeline (6-8 weeks generally) in order for your apparel order to be produced and delivered before a specific event date.
5 units per style meaning if you want to purchase jerseys and shorts and jackets for your team, you will need only 5 units of each to start a custom order!

For new custom orders, final payment is due when your order is approved and ready for production. We print, cut, sew and ship everything right here in the USA!

Accepted payment methods:

  • VISA, MasterCard, AMEX, and Discover
  • Personal, business or cashier’s checks
  • Money orders
  • Wire transfers
  • Purchase orders (management approval required)

Yes. You are able to make revisions to your design(s) once you see the original approval form. However, the more revisions you make, the longer the custom process can take. We request no more than 3 revisions per order; any more may be subject to additional charges and can delay your production date.

Yes, We make re-ordering simple! As long as no changes are made to the designs, styles, or sizes. We do require a 3 unit or $300 minimum order for re-orders.

If for some reason your apparel has a defect due to craftsmanship error or a manufacturing defect, we will repair or replace the garment(s) free of charge — no questions asked. Please submit a warranty claim by clicking here.

Due to the specialized nature of the apparel, all sales are final.

Team Stores

Save time by letting us create a team store for your team, club or event. The Team Store is an online storefront that takes the hassle out of outfitting your entire team! The store will represent your custom designs, apparel choices, and pricing. Borah Teamwear will retrieve all the order details, including sizes, quantities, and payments from each team member. A choice of batch shipping to one location or drop shipping to each individual is available.

The team store is designed to help outfit larger teams. A 5 unit minimum is required on at least ONE core product.

The Team Store is built to capture individual payments. If your team, school or sponsor is paying for your apparel in full or with a Purchase Order, the Team Store would not be an option.

Although a team store doesn’t cost any extra to set up, we do require a minimum product amount in order for your team to qualify/benefit for this free service. Please note: A $200.00 art fee will be charged only if the order becomes abandoned or cancelled once the design process has begun.

The first step is to submit your design ideas and logos for us to review here. Once the artwork and logos have been approved, we do request a credit card on file to begin the process.

Art Specs

Vector artwork (.ai or .eps) – Vector artrwork is the preferred file format for your logos and designs. We like to use these because they are scalable to any size making it perfect for large or small applications. This includes artwork/logos created in computer software like Adobe Illustrator, Corel Draw and inkscape. These files usually have a file name ending in .ai or .eps.

Raster Artwork (JPEG, GIF, TIFF, PNG) – Raster Artwork are images comprised of tiny pixels of color. When all of the tiny pixels of color are viewed from a distance, they make up an image. Although raster artwork is the most common form of graphics, they are often low resolution and hard to manipulate if needed. If you can only provide raster artwork for your custom apparel we ask that they are high resolution (150-300 dots per inch). These files usually have a file name ending in .jpeg, .gif, .tiff or .png.

If you are unsure of what files you have, don’t worry! Just submit what you have and we can get started!

There are a few ways to get your artwork to us. You can either email them to us at [email protected] or upload them when submitting your custom order. If you’re creating a full custom design from home, check out our Art Templates page and browse our products templates.

Part of our custom process is to send a fabric swatch of your design, that way you can ensure the final appearance prints to your approval. If you have access to Pantone Numbers (PMS), this will help us effectively color match.

It is illegal to use any Copyrighted or Trademarked images! We will request that you have proper written approval from that company or corporation if you are requesting their images on your apparel. Once the approval form is signed, you will be taking full responsibility for the use of the images on your apparel.

Size/Fit

Correct sizing is crucial when it comes to custom made-to-order products. It becomes increasingly important when you need to get an entire team fitted perfectly. Luckily, we are here to help!

Specific sizing information can be found in the “Fit & Sizing” sections on each product page. Simply navigate to a desired product, click the “Fit & Sizing” button in the blue menu bar (or scroll down on the page).

Fit & Sizing Location 

You and/or your team can follow the instructions on the size chart to determine your size. Since we cater to a wide range of athletes, we have several fit styles to choose from.

With next-to-skin feel, “Aero Fit” is for those who desire ultimate race aerodynamics and performance.

Our most relaxed and generously fitted cycling gear. “Club Fit” is meant to be comfortable on and off the bike.

Our most relaxed and generously fitted cycling gear. “Club Fit” is meant to be comfortable on and off the bike.

Pricing

We want to make custom Apparel, simpler, and our new pricing structure reflects that. Now, we offer competitive, single-tier pricing across the board on all of our custom products. 5 units is our minimum on custom orders, and a 3 units or $300 minimum on re-orders. Product upgrades may be extra.

Click here to be directed to our pricing page.

Still have questions? Contact us.