Customer Support

We're here to help!

Need Assistance?

Our customer care team is happy to answer any questions you might have. We’re available by phone Monday – Friday from 9am to 5pm Central Standard Time. If you can’t reach us, feel free to fill out the contact form below and we’ll respond as quickly as possible.

Meet our customer care team

Mark K

Mark Konrad

Customer Service Representative
608-452-4154

Employee Scott P

Scott Patterson

Director of Sales & Business Development
612-616-4293

Alyssa H

Alyssa Harr

Customer Service Representative
608-452-4158

Shipping

We offer speedy shipping on all orders so you can get your custom apparel with time to spare before your big event. Shipping costs based on your location are provided below. Shipping cost for team orders is determined once final order and shipping method are chosen.

Custom Team Orders – UPS Ground is our default shipping method, but expedited options are available. Please ask your customer service rep if you’re interested. Cost for freight is calculated once your final order value is determined.

Order ValueStandard Shipping Cost
  $1 – $999.99   $15.00
  $1,000 – $3,999.99   $35.00
  $4,000 and up   Actual Cost

Custom-on-Demand and Team Store Orders – All Custom-on-Demand and team store orders are shipped UPS Ground.

Shipping Options (Flat Rate)
   Standard Ground: $10

UPS Standard shipping is our default shipping method for all Canadian orders. Shipping, duty, and tax costs will be conveniently quoted and invoiced through Borah Teamwear. No surprise charges upon delivery. *Please allow up to 10-20 business days for delivery of Canadian shipments.

Borah Teamwear ships direct to US and Canadian addresses only.

Warranty Returns & Size Exchanges

At Borah Teamwear, we strive to manufacture the best quality products along with the highest level of customer service for each and every customer. If for some reason you or your team are not 100% satisfied with your custom apparel, we want to hear about it! To request a warranty return or size exchange, please fill out the claim form below or contact our friendly customer service team.

Approved warranty returns and size exchanges can be mailed to the address below. Once your new product is ready, we will ship it to you free of charge. Please be sure to wash used garments before returning!

Borah Teamwear
Attn: Warranty Dept.
150 Jack Berg Lane
Coon Valley, Wisconsin 54623

TITANIUM PLEDGE WARRANTY

Your custom team apparel is fully warranted and backed by Borah Teamwear’s Titanium Pledge. We guarantee our products are designed and manufactured to meet the highest quality standards. If a product fails due to material defect or a flaw in workmanship, we promise to replace or repair it for free. To request a warranty return, please fill out the claim form below or contact our customer service team.

This warranty does not cover product failures resulting from normal wear, misuse, improper care, or accidents.

Size Exchanges

If you followed our size chart suggestions and aren’t completely satisfied with how your garment fits, we’ll exchange it for a new size. You can either trade in your current apparel for the right size or keep it, give it to a teammate, and get a better-fitting size for yourself at 50% off the original purchase price. To request a size exchange, please fill out the claim below or contact our customer service team.

FAQ

Custom Apparel for Teams

You betcha! As long as we both hit key milestones on a specific timeline (generally 6 – 8 weeks, your apparel will be produced and delivered right on time.

Five units per style. So, if you want to purchase jerseys, shorts, and jackets for your team, you’ll need to order five of each.

For new custom orders, payment is due when your order is approved and ready for production.

Accepted payment methods include:

  • VISA, MasterCard, AMEX, and Discover
  • Personal, business, or cashier’s checks
  • Money orders
  • Wire transfers
  • Purchase orders (management approval required)

Yes! You’re able to make revisions to your design(s) once you see the original approval form. However, the more revisions you make, the longer the custom process can take.

We request that you make no more than three revisions per order. Any more and you may be subject to additional charges.

Yes indeed. Reordering is simple as long as no changes are made to the designs, styles, or sizes. We do require a three unit or $300 minimum for reorders.

If for some reason your apparel is not up to standard, we’ll repair or replace the garment(s) for free, no questions asked. You can submit a warranty claim here.

Due to the specialized nature of custom apparel, all sales are final. For more information regarding warranty returns and size exchanges, click here.

Team Stores

The team store is a virtual storefront that takes the hassle out of outfitting your entire team! Your store houses your custom designs, apparel choices, and pricing, and allows your team members to easily place their own orders.

Team stores are designed to help outfit larger teams, so a five unit minimum is required on at least one core product. Team stores are also built to capture individual payments, so if your team, school, or sponsor is paying for your apparel in full or with a purchase order, the team store is not an option.

Nope! But we do require a minimum product amount in order for your team to qualify and benefit from this free service. Please note: a $200 art fee will be charged if the order is abandoned or canceled after the design process begins.

First, submit your design ideas and logos for review here. Once your artwork is approved, we’ll request a credit card to put on file before we continue with our process.

Art Specs

Vector artwork (.ai or .eps) – Vector artwork is the preferred file format for your logos and designs because they’re scalable to any size. This includes artwork and logos created in computer software like Adobe Illustrator, Corel Draw, and inkscape.

Raster Artwork (JPEG, GIF, TIFF, PNG) – Raster artwork consists of tiny pixels of color. This is the most common form of graphic, but they’re low resolution and hard to manipulate if needed. If you can only provide raster artwork for your order, we ask that its high resolution (150 – 300 dots per inch). 

Not sure what files you have? No worries! Just submit what you have and we’ll get started.

You can email us at [email protected] or upload your files when submitting your custom order. If you’re creating a full custom design from home, check out our art templates page to browse our different products.

We’ll send you a fabric swatch of your design for final approval. If you have access to Pantone numbers, you can send us that information to help us color match more effectively.

It’s illegal to use any copyrighted or trademarked images. We request you have proper written approval from the appropriate sources if you’re requesting to use images on your apparel. Once the approval form is signed, you will be fully responsible for the use of images on your apparel.

Size/Fit

Correct sizing is crucial when it comes to custom made-to-order products. It becomes increasingly important when you need to get an entire team fitted perfectly. Luckily, we’re here to help!

Specific sizing information can be found in the “Fit & Sizing” sections on each product page. Simply navigate to your desired product, click the “Fit & Sizing” button in the blue menu bar, and follow the instructions on the size chart.

Fit & Sizing Location 

You and/or your team can follow the instructions on the size chart to determine your size. Since we cater to a wide range of athletes, we have several fit styles to choose from.

Aero fit offers a next-to-skin feel for athletes who desire ultimate race aerodynamics and performance.

Race fit is our classic performance cycling fit that offers a slim, close-to-body feel and all-around comfort.

Our most relaxed and generously-fitted cycling gear, club fit is comfortable on and off the bike.

Pricing

We aim to make ordering custom apparel easy, and our new pricing structure reflects that. Check out our pricing page to see our competitive, single-tier pricing on all of our custom products. Product upgrades might constitute an additional fee.

Still have questions?

That’s what we’re here for!

or call 1-800-354-2825